- Once you’ve placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us within 24 hours if there are errors or changes that need to be made.
- For all orders that are returned due to an incorrect address, you will be charged a fee of $8.95 for repacking and postage.
- If your package is going to a workplace, please include the business name so that it arrives promptly.
- We make every effort to keep all styles on our website in stock. Occasionally we may unexpectedly run out of a style and if this happens after your order is placed, we will offer a refund or exchange.
- Unused, undamaged items in their original condition may be returned for a refund, store credit, or exchange upon approval – requests for returns must be made to firstname.lastname@example.org within 14 days of purchase. Returns must be postmarked within 7 days of return approval.
- Returned products must be unused, undamaged and in their original condition with all original packaging intact. Purchaser is responsible for shipping cost of returns.
- Sale items are subject to the same returns policy.
- Once your return has been approved, please mail your item along with your return confirmation number to:
- BandaBeau reserves the right to refuse the package and/or return to sender should the merchandise not meet these requirements.
- BandaBeau is not liable for the loss of an item being returned.
- You will be notified via email once your return/exchange has processed. If the item requested for exchange is unavailable, a store credit will be issued.
- Should you select a refund rather than an exchange or store credit, please note that refunds can take between 5- 10 business days to process from receipt of returned package. You can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product.
- Shipping charges are non-refundable for returns/exchanges.
ORDER CHANGES AND CANCELLATIONS
- Orders are usually processed within 2 business days. Order changes or cancellations can only be accepted if your order has not already been processed. You may cancel or make changes to your order by emailing email@example.com.
DAMAGED OR INCORRECT ITEMS
- Should a product get damaged during shipment, please contact firstname.lastname@example.org and we will replace your damaged item. You have up to 7 days, from the date your order arrives, to notify BandaBeau about an issue with your purchase, along with a photo of the damage.
- If you are returning or exchanging a damaged or incorrect item, we will pay for the return shipping and replacement shipping costs.
- Most orders should ship within 2 business days. In the off-chance that there is an issue fulfilling an order we will notify you with an estimated duration of the delay.
- Once items have been shipped, they become the property and responsibility of the purchaser.
- Sales tax will be collected based on the shipping address entered at checkout.
- BandaBeau reserves the right to change pricing at our discretion and without notice.
- BandaBeau.com uses IP address based Geo-Location to show location based pricing and charges. This may affect taxes due at purchase.
- Currently, we only support orders with billing and shipping address within the United States.
DELIVERY COST AND ESTIMATED DELIVERY TIMES
- We process and ship Monday to Friday. Most orders process and ship within 2 business days.
- Orders are shipped via USPS.
- Shipping cost depends on which shipping method you select upon checkout. Orders shipping to the continental United States will arrive in 2 business days if you select Priority Mail and 1 business day if you select Priority Express Mail. Orders shipping to Alaska or Hawaii will arrive in 3 business days if you select Priority Mail and 2 business days if you select Priority Express Mail.
**For Priority Express shipping, orders must be placed Monday through Friday before 11:00 a.m. PST to be shipped the same day. Packages will be shipped Monday – Friday (excluding holidays). Orders placed after 11:00 a.m. PST on Friday or any time on Saturday and Sunday do not ship until the following Monday.
- You will receive an order confirmation once you order is placed, and an email with tracking information once your order has shipped. You can check the status of your shipment with USPS using your tracking number.
- All promotional offers cannot be combined with any other coupons, promotions or discounts unless otherwise advertised.
- Limit one coupon per customer per transaction only.
- Offer applies to pre-tax merchandise only (excluding shipping charges).